As long as you’re setup on our system and you have sent the required purchase order. From receipt of sample we would have a 3 day turn around depending on the complexity of the request.
All results will be compiled in a word or PowerPoint file and emailed to you. Should you require a different method of communication we can accomodate in most instances. Best to make contact with us.
This is usually same day. Again it also depends on the complexity of your requirements. We have had quotations that require only one instrument and quotes that require multiple instruments and multiple scientists. Our intention is to deliver a quote in 1 day.
Absolutely, once you’ve been setup and been through the process a few times you will inevitably develop a relationship with the scientist and as long as we are copied in we can operate in the background and ensure all the paperwork is in place and leave the technical back and forth to you and the scientist.